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Here's what we were working with on this one. The old rack was completely shot and had to come out. That means the front end comes apart - wheels off, undercarriage exposed, and everything tied to the steering system disconnected. It's a serious job. Not the kind of thing you can half-do and call it fixed.
We pulled the failed rack and installed a new unit, then programmed it directly to the vehicle. That last step matters more than most people realize. Modern electric power steering racks need to be calibrated to the specific car they're installed in. Skip that step and the steering still won't feel right, even with a brand new part in place.
Once the new rack was in and programmed, we finished the job with a full alignment. Anytime you're working in the front suspension like this, the alignment gets thrown off. Driving on a bad alignment wears your tires unevenly and can make the car feel like it's fighting you. We don't skip that step.
This is the kind of automotive repair that takes real experience to do right. It's not just swapping parts - it's knowing the full process from removal to programming to final alignment checks. We got this Escape back on the road driving smooth, and that's exactly how every repair should end.